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217 Andrew Drive Washington, GA 30673

FAQ

FAQ

Do you repair phone screens ?

No, we do not repair Apple or Android screens from any mobile device, including tablets. However, if you have any software issues, bring them in and we will be happy to help!

Do you sale used electronics ?

Yes, we often sale used computers and printers. Be on the lookout for sale announcements on our Facebook page. All items are sold as is. 

Who do you provide services to?

.Our Services are available to home and business users. We provide services to Wilkes County and surrounding areas. 

 

Do you stock routers ?

Yes, we stock various types of routers. From home to business routers. If we don’t have what you need in stock then we can order and have it shipped to our office for pickup.

Do you offer cleaning services on printers?

Yes, we offer cleaning services on printers. Either drop off your printer at our store or schedule an on-site service.

Do you setup smart tv's / Streaming devices?

Yes, we can assist you with setting up any smart tv or Roku/Firestick devices. 

Technical
FAQ

My accounts got hacked! What do I do now?

If you suspect your computer has been compromised, the first step is to reset your account logins. Make sure you use a computer that you know is secure. Often our devices are infected with malicious programs that steal our data therefore they become unsafe to use when resetting our account’s security. 

My computer updated and I can no longer see shared file or folders.

For Windows 10:

Press Windows +R buttons> in the Run dialog, type Control Panel and click OK> Select Network and the Internet> Choose Network and Sharing Center> Select Change advanced sharing settings (on the left side)> Under Private (Network Discovery), make sure that Turn on network discovery option is selected> Under Guest or Public (File and Printer Sharing), make sure that Turn on file and printer sharing option is selected> Under All Networks (Password protected sharing), make sure Turn off password protected sharing is off.

I have an old computer. How do I dispose of it properly?

It is very important to dispose of your old hardware properly due sensitive information. Formatting a drive or deleting files does not remove data from the drive. One can easily recover data from the formatted drive by using a data recovery tool.

We offer disposal services, where disks are securely wiped. We use erase standards that follow regulatory compliance that must be met if you are business and collect confidential information from customers or company.

Contact us for a quote if you have several computers you need to dispose.